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Questions operators ask
Who is AITravelCraft for?
Small tour, private-guide and outdoor-experience operators with one to ten people, mainly in the UK and the Nordic countries. You run the trips; we run the website, the enquiry desk, the itinerary and reply drafts, the deposit links and your visibility in search and AI answers.
Does the AI reply to my customers on its own?
No. The AI drafts an itinerary and a reply for each enquiry. You (or someone you choose) read it, change it if needed, and only then is it sent with a deposit link. Nothing goes to a customer without a person approving it.
Where do deposits go?
Straight into your own Stripe account. We set up the deposit links under your account; we never hold your customers’ money and take no commission on bookings. Stripe’s own card fees apply to your account as normal.
Can the AI invent tours or prices?
In catalogue mode the engine can only recommend tours from your own catalogue. Prices, links and lengths are filled in from your catalogue, and any amount of money the AI writes is removed before it is shown. If nothing fits, it says so and offers your enquiry form.
Do I need a new website?
No. The Widget-only setup adds the AI enquiry widget to the site you already have. If your site is slow or hard to update, the Website + widget setup builds a new one on our template.
Which AI models do you use, and what data do they see?
The trip engine uses DeepSeek, with a second provider as a back-up. The widget sends the visitor’s request text and your tour list, not their name or contact details. When a customer submits the enquiry form, their message is used to draft your reply. Our privacy policy and data processing page list every provider.
What is “AI search visibility”?
More travellers now ask ChatGPT, Perplexity or Google’s AI answers where to go and who to book with. We structure your pages so these tools can read and cite them: clear answers near the top, key facts in tables, FAQs, structured data and an llms.txt file. We check your visibility each month on the Growth plan.
How long does setup take?
The widget is usually live within a couple of weeks of receiving your tour list. A new website takes longer. Your quote gives a date.
How long is the contract?
Plans are paid monthly after the one-off setup. The minimum term and notice period are written into your quote before you agree to anything.
Do you work in Chinese?
Yes. We work in English and Chinese, which suits overseas Chinese ground handlers in the UK and Europe.
Can I see it working before I talk to you?
Yes. The demo page runs the real widget against a fictional tour catalogue, using the same engine our own travel sites use.
Who is responsible for my customers’ data?
You are the controller of your customers’ data and we act as your processor. We sign a data processing agreement with every client; the main terms and the list of sub-processors are on our data processing page.